Limited Lifetime Warranty
All new Cat® mobile accessories come with a limited lifetime warranty for the original purchaser against defects in workmanship and materials.
What is Covered
We guarantee all Cat® mobile accessories to be defect-free in materials and workmanship. Our responsibility is solely limited to the repair or replacement, at our discretion, of any product that fails during normal consumer use.
What is not covered
This warranty does not extend to damage or failure that results from misuse, neglect, alteration, abuse, improper installation or maintenance, or use with improper, jailbroken, customized, or faulty equipment.
Filing a Claim
To initiate a warranty claim, please send us an email with the following information:
- • Purchaser’s full name
• Place of purchase (store name & location)
• Order number (if purchased online)
• Copy of receipt
• Brief explanation of the problem
Claims may also be submitted via fax (604-455-9923 – Attn: Cat Warranties) or mailed to our office:
Fax # 604-455-9923
Attn: CAT Warranties
17665 66A Ave, Unit 107
Surrey, BC, V3S 2A7
You may be asked to ship the product back to us at your own expense. If the item in question is no longer available or out of stock, we reserve the right to replace your product with one of equal value and/or function.
Cat® mobile accessories are not meant to bare, lift, tow, or pull weight of any kind. Any media depicting these uses are for demonstration only and are not covered under warranty.
Due to the increase of counterfeit Cat® products, the limited lifetime warranty is only valid when purchased from an authorized reseller. If you would like to check a reseller’s validity, please email us.